Refund policy
Returns We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receiving your purchase for a refund or exchange. Items must be returned in their original condition, unused, and in the original packaging.
Non-Returnable Items Certain items are not eligible for returns, including:
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Opened or used toothpaste or personal care products (due to hygiene reasons)
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Gift cards
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Sale items (unless damaged or defective)
Return Process To initiate a return, please follow these steps:
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Contact our customer service team at [insert contact information] to request a return authorization.
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Package the items securely, including your receipt or proof of purchase.
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Ship the items to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refunds Once we receive and inspect your returned items, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days. Please note that original shipping fees are non-refundable.
Exchanges If you wish to exchange an item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, including any associated shipping costs.
Late or Missing Refunds If you have not received your refund after 7 business days, please:
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Check your bank account.
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Contact your credit card company, as processing times may vary.
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If you still have not received your refund, contact us at [insert contact information] for assistance.
Contact Us If you have any questions or concerns about our refund policy, please contact our customer service team at samisam0789@yahoo.com.
Thank you for shopping with us!